Terms & Conditions

TERMS & CONDITIONS

Registered users may place orders for Goods, which Hydraulics may accept or reject. Whether or not Hydraulics accepts an order depends on the availability of Goods, correctness of the information relating to the Goods and receipt of payment or payment authorisation by Hydraulics for the Goods.

Orders may not be cancelled after receipt of payment of the Goods by Hydraulics.

You acknowledge that stock of all Goods on offer is limited. In the case of Goods for sale by Hydraulics, Hydraulics will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When Goods are no longer available after placing an order, Hydraulics will notify you and you will be entitled to a refund or credit of the amount paid by you for such Goods.

We shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website, we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out in the Returns Policy.

The use of the Website is entirely at your own risk and you assume full responsibility for any risk or loss resulting from use of the Website or reliance on any information on the Website.

RETURN POLICY

How to log a return

To log a return or size exchange for an online order please email [email protected] with your online order number. Please note the exchange and return can take up to 7 working days to process.

Exchange Policy for Fashion and Footwear Products:

  • Fashion and footwear products are eligible for exchange for a different size, subject to availability at the same price as the originally purchased product.
  • If the desired size is available, we’ll arrange collection of the product from you and deliver the requested size, with an additional courier charge. Please note, when sending an item via courier for a size exchange, the new item will only be sent once the returned item is received.
  • If the desired size is not available, we’ll credit your account with the purchase price.
  • We do not offer exchanges or refunds on swimsuits, earrings and underwear due to hygienic reasons

Conditions for Exchange:

  • The product must be undamaged and unused.
  • Original labels and stickers must still be attached.
  • The product must be returned in its original undamaged packaging.
  • All seals must be intact (if applicable).
  • The product must include all accessories and parts.

Wrong Product or Description:

  • If we deliver the wrong product or if it doesn’t match the description on the website (or if any accessories are missing), please notify us via email at [email protected]
  • We’ll arrange collection at no charge and either deliver the correct product (if available) or credit your account/refund you.

Timeframe for logging a Return or exchange:

  • Returns are only accepted within 3 days of delivery. 

Sale Goods Policy:

  • No exchanges or refunds are provided for sale goods.

Delivery of goods

Hydraulics offers one method of delivery of Goods to you, which is via courier.

How to track your parcel:

  • Once an order is placed an email will be sent with an order number, when the order is packed and collected by the courier another email will be sent with your tracking number, this number can then be used to track your order with the courier.
  • The courier used is The Courier Guy, please use this link for tracking: https://portal.thecourierguy.co.za/track

Hydraulics shall take full action and responsibility to communicate with the courier service and ensure an efficient delivery process. However, the courier company is outsourced and not always in the control of Hydraulics.

Timeframe for delivery:

  • Expected delivery time is entirely based on the location of the delivery address and may take up to 10 working days.
  • Delivery services do not take place over weekends. It must also be noted that orders made on Thursday may delay until the next week.
  • This also applies for specials offered on the website (for example: orders made on Black Friday will only be processed the following week)

Delayed delivery

  • If your order has taken longer than 10 working days and you have not received any communication about an issue with your order, please email [email protected] with your order number for assistance.
  • No refunds are offered due to late delivery.

Damages:

Damaged Goods Return Policy:

Damaged goods may be returned within a period of three (3) months from the date of purchase, provided they meet the criteria outlined below.

We reserve the right to refuse returns that do not meet the specified conditions or fall outside the designated timeframe.

Criteria for Acceptance of Damaged Goods:

  • The product must have incurred damage during manufacturing, or due to a defect.
  • Any damage resulting from misuse, mishandling, wear and tear or improper care is not eligible for return.
  • Damaged goods must be accompanied by proof of purchase, such as an order number from an online purchase or receipt

How to report a damage:

  • To initiate a return for damaged goods, please email our customer service team [email protected] within the specified three-month timeframe and include the order number or cell phone number used for a purchase and please include images of the damage/defect.
  • Our team will assess the damage and may request additional information or evidence to validate the claim. Please note this can take up to 3 days to gather all information needed to log a damage claim.
  • If the damage is approved, we will provide instructions for the return shipment or arrange for collection.

Resolution options:

Upon receiving the returned damaged goods, we will evaluate the extent of the damage and determine the appropriate resolution.

Options may include:

  • Repair or replacement of the damaged item, if feasible and available. In this circumstance the item will need to be returned to us, and the item will be returned to the supplier for repair or replacement, this process can take up to 21 working days.
  • Refund, coupon code or store credit to the value of the purchase price, if a repair or replacement is not possible. 

The chosen resolution will be communicated to the customer promptly via email.

Shipping Costs:

Customers are responsible for any shipping costs associated with returning damaged goods unless otherwise specified. 

Exclusions:

  • This policy applies specifically to damaged goods and does not extend to returns for reasons unrelated to damage.
  • Products damaged due to customer negligence, misuse, wear and tear or improper handling are not eligible for return under this policy.

Modification of Policy:

We reserve the right to modify or update this damaged goods return policy at any time without prior notice.

Any changes will be effective immediately upon posting on our website.

By making a purchase on our website, you agree to abide by the terms and conditions outlined above regarding the return of damaged goods. If you have any questions or concerns, please contact our customer service team at [email protected] for assistance.

OUTLET STORE:

NO EXCHANGES and NO REFUNDS will be accepted on outlet goods for any reason including size related issues.

Please refer to the delivery of goods section for more information on the delivery of outlet goods.

ORDERS OUTSIDE SOUTH AFRICA:

At this time we do not offer shipping outside of South Africa.

Store collections:

At this time we do not offer in store collections for online orders.